TERMS & CONDITIONS

 

Special Offers

We run special offers from time to time and these are to be used independently, not in combination. Offers will not include delivery unless stated otherwise. Offers cannot be used in conjunction with any other offers unless stated otherwise. Offers exclude charitable collections, bespoke orders and corporate orders unless stated otherwise. As our special offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice.

 

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Discount Codes

Discount will be provided once stated code is entered at the online checkout. Offers will not include delivery unless stated otherwise. Offers cannot be used in conjunction with any other offers unless stated otherwise. Offers exclude charitable collections, bespoke orders and corporate orders unless stated otherwise. We reserve the right to withdraw our discounts at any time.

 

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Loyalty Program (Brownie Points)

Discount will be provided once stated code is entered at the online checkout. Offers will not include delivery unless stated otherwise. Offers cannot be used in conjunction with any other offers unless stated otherwise. Offers exclude charitable collections, bespoke orders and corporate orders unless stated otherwise. Offers exclude bulk orders over 10 boxes. We reserve the right to withdraw our discounts at any time.

 

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Payment

We take payment when you place your order, rather than at the time of dispatch. We’re not able to accept an order until we’ve checked and approved it, and if there is a problem we’ll be in touch within three working days.

 

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Dispatch

Our dispatch days are Monday-Friday each week. If we have your product in stock and we receive your order before 12pm (UK Standard Time) we’ll dispatch the same day. If we get your order after 12pm, we’ll send it out the next working day (Monday-Friday).

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If for any reason we’re not able to do this we’ll get in touch with you by email to offer you a different product, a later delivery date, or, if you’d prefer: a refund.

 

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Delivery

We have an order threshold of £40 to qualify for free delivery. This offer is applicable on orders being sent to one address only within the UK. Free delivery offers are valid on single address orders only and will not apply for multi-address orders.

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Most of our deliveries are handled by DPD, who advise that their Tracked service delivery can take between one to two working days. Unfortunately, we’re not able to take responsibility for any delays on their part.

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Unfortunately there are a few places our courier isn’t able to deliver to. They are: Isle of Man, Channel Islands, Scilly Isles, Northern Ireland, Guernsey, Jersey, Scottish Highlands and Isle of Wight.

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We’re not able to accept responsibility for return postage costs or items lost or damaged in transit to us or any other circumstances beyond our control, except at our discretion.

 

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Returns Policy

Returns are only accepted for goods sent in error. If you have received the wrong product please contact us immediately. Depending on the condition we will offer to re-send the items or exchange them. As our goods are perishable goods we do not offer refunds in any other circumstances.

 

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Corporate Orders

All orders are to be paid in full upon confirmation. Production will not start until payment is received, so late payment may affect delivery dates.

 

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Personalised Messages

We reserve the right not to send a message that may contain offensive and/or inappropriate content.

 

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Issues

If you’ve sent or received a Grazed Bakery box and you’re not satisfied with your experience, please send us an email: hello@grazedbakery.co.uk. We’ll do our best to get back to you within 24 hours.