Question 1

Who is it from?

Accepted Answer

Looks like you’ve received a gift! Make sure you’ve fully opened the box as there’s likely a personalised postcard from your sender. Unfortunately if the sender has not included a not we cannot give out their details for GDPR reasons.

Question 2

My order is incorrect.

Accepted Answer

We’re sorry to hear that. In the unlikely event that your order is incorrect, please send a photo and your order number to hello@grazedbakery.co.uk and we will arrange a replacement.

Question 3

How long will my brownies/blondies last?

Accepted Answer

If you don’t eat them within minutes of arriving, our brownies and blondies will be perfectly fine for up to 3 weeks, providing these are stored properly. Keep them wrapped up tight in a cool dry place, preferably refrigerated. If you’re not going to be
 eating them in the first few days, we recommend popping them in the freezer (for up to 3 months).

Question 4

How should I store my brownies/blondies?

Accepted Answer

Keep them wrapped up tight in a cool dry place, preferably refrigerated. If you’re not going to be eating them in the first few days, we recommend popping them in the freezer (for up to 3 months).

Question 5

Returns & cancellations.

Accepted Answer

We do not offer refunds (unless in exceptional circumstances) due to the perishable nature of our products.
 
Please take care with placing your order, as we do not offer cancellations.

Welcome to Grazed Bakery, the experts in small batch artisan brownies.

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